Provides to the Chief OSSL timely reports on case transactions and updates to feed into Key Performance Indicators (KPI's) and performance audits as required.
Keeps abreast of developments in various areas of UN human resources policies and processes.
Provides transactional advice on interpretation and application of policies, regulations and rules; reviews and provides advice on exceptions to policies, regulations and rules.
Monitors the work of case officers providing onboarding services on salary and related benefits, travel and social security entitlements in full compliance with the staff rules and regulations.
Supervises and monitors the work of the Human Resources Assistants in carrying out all onboarding and separation related transactions, including preparation of offers, review of entitlements and benefits, travel allowances, personnel actions, maintenance of case management tools and tracker and preparation of contracts, Letters of Appointment (LoAs).
Reviews staff members entitlements including Settling-in-Grant (SIG), Relocation Grant (RLG) Salaries and Post-Adjustment and, any other allowances for payment and adherence to applicable United Nations policies, particularly staff rules, financial regulations, and ST/AI issuances for practices, IPSAS policy framework etc.
Provides guidance to case officers and monitors processes pertaining to onboarding, travel arrangement, payment of settling in grants, check-in, check-out and separation activities for civilian staff, uniformed personnel and non-staff, as well as the installation and repatriation of recognized dependents.
Monitors the effectiveness of related guidelines, staff rules, HR rules and regulations, practices and procedures, and makes recommendations through the Service Line Manager where necessary.
Ensures accurate processing of entitlements and benefits of international staff members in the RSCE, such as Personnel Administration of contracts, Personnel administration of movements, and Separations.
Performs HR administration of benefits and entitlements in Umoja in line with the delegation of authority. eFx8qfp u3Bk5
Performs relevant onboarding actions and approvals in INSPIRA recruitment management system.
Measures performance of case officers against established Key Performance Indicators (KPIs).
Prepares and issues Letters of Appointment (LoA) and PAs; Coordinate clearances with HQ and Civilian Pre-deployment Training (CPT) with Brindisi.
Supervises processes related to check-in and check-out: Travel Requests, issuance of tickets on appointment and separation.
Monitors and manages targets, ensuring standards are maintained and workload is well coordinated.
Promotes process improvements to enhance organizational performance.
Ensures accountability, customer service orientation and adherence to Service level Agreements (SLAs). People Management:
Supervises, develops and enables the team through coaching and mentoring, ensuring high morale and cross-functional collaboration.
Monitors performance and productivity of staff in the team and ensure high level of services.