Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and build digital track records of responsibility, we are creating a long-term ecosystem for MSMEs to grow and thrive.

Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1) own income‑generating assets, 2) build a verifiable digital credit profile, and 3) earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e‑commerce opportunities, and on‑demand credit lines. Tugende has financed 70,000+ clients and has hundreds of employees serving clients across 23 branches in Uganda and 10 in Kenya.

About the role
The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities. The Branch executive will be responsible for overseeing all the collection efforts at the assigned branch to ensure the set company targets are met i.e PAR, Effective Repayments, Cancellation rates, etc. and ensuring the growth of the branch.

The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing

The Branch Executive will execute the following key duties and Responsibilities
● Team Management
○ Provide strong leadership to the operations teams at the assigned branch to ensure the achievement of set targets and expense control
○ Supervise staff to ensure smooth operations and service delivery at the branch level

○ Supervise and coordinate the safety and security function at the branch

○ Train and coach all field teams and support functions on Tugende operations, expectations, core values, rules and regulations
○ Participate in the regular performance reviews for the branch staff
○ Ensure proper support to the branch by the head office functions

● Customer Service
○ Understand and respond to client’s questions and challenges
○ Train other team members, especially the field team to provide good customer service to clients and timely resolution of customer queries