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                                                  CURRICULUM VITAE

 

PERSONAL INFORMATION

NAME                            :          JOHN NSUBUGA              –

TEL                                :          0784254478 /0701419860

EMAIL                           :          [email protected]

GENDER                      :          Male

NATIONALITY           :          Ugandan

DATE OF BIRTH        :         May 9, 1991

MARITAL STATUS    :         Single

 

PROFILE:

A 28 year old self-motivated and enthusiastic Ugandan, I hold  a Bachelor’s degree in Business computing from Makerere University  and attended several other relevant short courses. I have vast experience in Data management and records management, research, computer applications, office administration, data base management and marketing. I am highly flexible and adaptive to the ever changing environment and ready to take on new challenges as the opportunities may arise.

CARRIER OBJECTIVE:

Exposure to more challenging tasks where I can fully exploit my skills, potential and capabilities

EDUCATION BACKGROUND

 

PERIOD INSTITUTION QUALIFICATION  2012- 2015 Makerere University

   Bachelor’s Degree in Business Computing. 2010 – 2011 Central College Mityana

  Uganda Advanced Certificate of Education. (UACE) 2006  -  2009 Kalangaalo senior secondary school Uganda Certificate of education. (UCE) 1998  -2005 Naluggi primary school. Primary Leaving Examination. (PLE)

 

SHORT COURSES

PERIOD INSITITUTION AWARD January – June 2014 Desk Top IT Ltd

(Wakisha resource center.)

Wakiso town Certificate in computer application and Graphics Designing (Adobe Photoshop, InDesign, Illustrator, and CorelDraw.) June – July 2014 Prestige Driving school Ltd Certificate in Basic motor vehicle  Driving and Maintenance

 

 

 

WORKING EXPERIENCE

PERIOD                                   ORGANIZATION                           POSITION

Jan 2016 -To date                      DHL Nakasero Outlet                 Branch Manager

                                                                                                             

RESPONSIBILITIES:

• Answering incoming calls; taking messages and re-directing calls as required
• Dealing with email enquiries
• Data entry (sales figures, property listings etc.)
• General office management such as ordering stationary
• Arranging both internal and external events
• Possibly maintaining the company social media accounts Providing administration support to Sales Reps, Property Managers and Senior Management
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Supervise administrative staff and divide responsibilities to ensure performance
• Support budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial and other data
• Submit timely reports and prepare presentations/proposals as assigned
• Assist colleagues whenever necessary
• Handling all customer shipments
• Preparation of meetings with the directors
• Handling DHL Express shipments records
• Handling DHL cash payments and shipment transactions
• Ensuring that DHL cash is banked.
• Providing all necessary information about DHL courier services to the customers
• Advising customers on addresses
• Printing airway bills for every shipment
• Ensuring that every shipment is checked properly.

Oct 2014 – Jan 2016               Citi Copy Centre                 IT & Administrative Officer

RESPONSIBILITIES:

• Ensuring that the company LAN is working properly.
• Provide every day administration support including answering calls, transferring calls, proofreading, data entry, distributing incoming mails, processing outgoing mails and operating printers, fax and copiers.
• Maintain accurate and complete documentations for company policies and procedures.
• Prepare data spreadsheets, charts, graphs, and other documents as required.
• Greet customers and address their requests.
• Order and stock office supplies when necessary.
• Resolve customer problems promptly and accurately.
• Report any repairs and maintenances to maintenance team.
• Maintain standard filing system for easy and quick document assess and retrieval.
• Provide technical assistance to office staffs as needed.
• Assist in software and hardware upgrades.
• Add or update workstations for office staffs.
• Perform routine PC maintenance and updates for performance efficiency.
• Supervise and process help desk support requests.
• Assist in maintaining Internet service, firewalls, and telephone systems.
• Initiate process improvements to better answer user demands.
• Providing necessary troubleshooting of the company computers.
• Ensuring that all printers and scanners are connected to the server.
• Designing different graphics as requested by the customers.
• General computer maintenance and necessary software updates
• Ensuring that all company money is banked intact whenever required

June 2013-July 2014                    Posta Uganda                                      Intern

RESPONSIBILITIES:

• Data entry
• Handling all customer records on both the manual and the computerized systems
• Selling of all company products.
• Support the IT team in the maintenance of hardware, software and other systems.
• Troubleshoot issues with equipment like printers, computers and servers.
• Run software updates backups when requested.
• Ensuring that all company products are exposed to the customers
• Offering the necessary information about company products and policies to customers.
• Sorting of mail.
• Ensuring that all mail is delivered in time
• Preparation of weekly and monthly income reports.
• Handling all the customer information and updating it
• Computer maintenance and cleaning.

 

 

2011 – 2012                      Jotell Technologies Limited              Customer Assistant.

RESPONSIBILITIES:

• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual merchandising standards
• Maintain a fully stocked store
• Ascertain customers’ needs and wants
• Recommend and display items that match customer needs
• Welcome and greet customers
• Manage point-of-sale processes
• Actively involved in the receiving of new shipments
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all companies policies and procedures

KEY SKILLS AND COMPETENCIES

• Communication Skills: Answering Telephones, Business Correspondence, Calling Clients, Client Relations, Customer Service, Directing Clients, Editing, Email, Filing, Greeting Clients, Greeting Employees, Greeting Visitors, Interpersonal, Listening, Oral Communication, Presentation, Public Relations, Public Speaking, Teamwork, Written Communication
• Technology Skills : Computer, Desktop Publishing, Document Management, Faxing, Internet, Maintaining Office Records, Microsoft Office, Office Equipment, Ordering Office Supplies, Order Processing, Outlook, Record Keeping, Research, Running Office Machines, Software, Spreadsheets, Time & Billing, Transcription, Typing, Voicemail, Word Processing
• Organization skills: Accuracy, Appointment Setting, Attention to Detail, Billing, Bookkeeping, Calendar & Docketing, Clerical, Efficiency, Filing, Inventory, Legal Familiarity, Multi-Tasking, Office Administration, Office Management, Sorting and Delivering Mail, Time Management, Travel Arrangements
• Planning skills: Event Coordination, Making Appointments, Meeting Planning, Prioritizing
• Problem Solving Skills: Supervising, Employee Relations, Client Relations, Mediation, Issue Resolution, Training
• others
• Developing research proposal
• Conducting data collection
• Driving skills
• Big data and data analytics
• Database administration
• Graphic Design
• Installing new software
• Local area networks (LAN)
• Marketing

LANGUAGES:

Language                                 written                              spoken

English.                                    Very good.                         Very good.

Luganda.                                   Good.                                  Fluent.

Swahili                                        Fair                                       Fair

INTERESTS

Sports

Drama and music

 

REFEREES

1. Frank Mawejje

Manager Sales and Marketing

Intercontinental Insurance Brokers

P.O Box 8060 Kampala (U)

Tel: +256 772 605 419

 

1. Lunyolo Harriet

Postal Officer

Posta uganda

P .O. Box 40257 Kampala.

Mob.0784343602

 

1. Phionah S. Kyarisiima

Administrative Manager

Citi Copy Centre, Ruth Towers.

P.O. Box 12107 Kampala

Tel: +256 77 6023 525

CERTIFICATION: I, the undersigned, certify that to the best of my knowledge and belief, the data presented above correctly describe me, my qualifications, skills and experience.

Signature:

NSUBUGA JOHN.