Team Leader Contact Center

at KCB Bank
Location Kampala, Uganda
Date Posted July 26, 2021
Category Management
Currency UGX


To readily provide a service to inbound customer contacts through multimedia communication channels and make outbound contacts as appropriate to maintain or enhance that service.
To ensure a clear business focus and attention on sales leads identification, development and finalization to enhance Customer relationships.
To take up and follow through on escalated Customer feedback to ensure timely responsiveness and ultimate win/win resolution as per agreed TATs (turnaround times).

For the above position, the successful applicant should meet the following criteria,

A University degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
At least 3 years’ experience in Teller, customer service, back office and sales.
Excellent planning and organization skills.