Team: Regional

Job Location: Nairobi, Kenya

Grade Level: Grade 9, Level 2 Manager, National/International

Introduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:

The Senior Manager, Monitoring, Evaluation, Accountability, and Learning (MEAL) provides operational leadership and technical expertise to teams overseeing the goals and objectives that govern RSC Africa activities. This role supports evidence-based contextual analysis, strategic planning and implementation, decision making, performance management and risk management for learning and improvement. The Senior Manager, MEAL will build the capacity of the RSC through strengthening learning and knowledge sharing across RSC Africa, with CWS leadership, implementing partners, and the Bureau of Population, Refugees, and Migration (BPRM) at the U.S. State Department. They will also play a role in project development, including the preparation and management of the MEAL budget, and project design, overseeing the team that develops Cultural Orientation curricula in coordination with other RSCs, domestic Resettlement Agencies, and the Cultural Orientation Resource Exchange (CORE).

Key relationships:

Internal to CWS

RSC Director
Deputy Director, Program Implementation
Deputy Director, Program Development and Quality
Deputy Director of Administration
Associate Director, Program Compliance
Associate Director, Strategic Planning
Associate Director of RSC Programs - East and Southern Africa
Associate Director of RSC Programs - Great Lakes, West and Central Africa
Senior Manager, Data Analytics and Visualization
Associate Director for Refugee Processing
External

BPRM Program Officer
Refugee Coordinator
UNHCR
IOM
RPC
Resettlement Agencies
CORE
Working Environment

Office and/work from home environment.
Periodic travel to the field as may be required.
Core Job Responsibilities:

Leadership and Management (35%)

Participate in and provide input in strategic planning conversations to achieve RSC Program goals.
Engage in effective team management as per CWS expectations, including: ensure policies, procedures, and culture are understood and abided by; provide clear expectations, managing performance, yearly performance evaluations, and coordinating proper use of benefits; providing coaching and corrective action plans as needed; effective communication; maintaining accurate job descriptions; ensuring a safe and professional work place; and promoting safe-space, open door, and escalation policies.
Coordinate programmatic inputs to the annual RSC budgeting process by working with Program Operations teams to anticipate staffing and resource needs based on PRM processing targets; monitors spending throughout the year against budget targets
Monitor effective and appropriate use of resources across the department within the approved budget.
Determine and apply cost saving measures to ensure program sustainability.
Program Administration (25%)

Oversee development of work plans, their implementation and reporting for the MEAL and CDE teams reporting to this position.
Provide support to RSC departments and teams in setting clear SMART goals, objectives, and indicators. Ensure the MEAL team provides technical support to the design of methodologies and tools that will ensure the availability of clear and accurate information across the RSC.
Track progress towards achievement of established annual goals and objectives and ensure accurate, timely reporting to CWS and RSC leadership.
Coordinate the quarterly process of submitting Performance Progress Reports to BPRM, including narrative information as well as tracking of required Objectives and Indicators,
Establish and maintain effective communication systems for reporting, including a clear matrix of all reports with timelines, assigned staff, and intended recipients.
Coordinate the deployment of staff and resources to ensure timely and efficient work output, in coordination with Programs Management.
Representation (15%)

Maintain effective relationships with RSC Africa/USRAP partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies.
Ensure partner communication is professional, timely and proactive and meets all MEAL requirements.
Occasionally meet with PRM/USRAP partners and represent CWS/RSC Africa on processing or other programmatic matters.
Ensure staff are professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues.
Compliance (10%)

Ensure all refugee case processing functions within the team strictly adhere to DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.
Develop, implement, and disseminate internal standard operating procedures (SOPs) for reporting functions at the RSC.
Provide input on effects of external policy updates on the department’s internal SOPs and workflow and implement changes due to these updates.
Ensure timely and accurate reporting of suspected fraud, malfeasance, and data breaches and report any identified areas of significant compliance risk for the RSC Africa program.
Coordinate regular departmental process reviews to compare requirements vs. current processing and outputs and implement process changes based on the outcome of the process reviews.
Conduct QCs and job function observations of staff, and oversee team QC efforts, to ensure