|Date Posted||October 15, 2020|
Admin & Office
Senior Administrative Officer (Service Delivery Manager, Staff Travel, Claims, Education Grant) [filled from roster], Entebbe, Uganda
Organisational Setting and Reporting
The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions.
The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location-dependent administrative functions to the Centre from its client entities.
Within delegated authority, the Senior Administrative Officer will be responsible for the following duties: Service Delivery:
Manages, supervises and carries out the work programme for staff travel, Claims and education grant submissions and claims.
Achieves RSCE key performance indicators (KPIs) and all Service catalogue components included in the Service Level Agreement (SLA) in the areas of travel, claims and education grant.
Ensures that the outputs produced by the service lines under his/her supervision maintain high-quality standards;
Prepares inputs for the work plan of the service lines under his/her supervision, determining priorities and allocating resources for the completion of outputs and their timely delivery;
Advanced university degree (Master's degree or equivalent) in business or public administration, human resources management, finance, accounting, or related field is required. A first-level university degree with two additional years of qualifying experience may be accepted in lieu of an advanced university degree.
At least 10 years of progressively responsible experience in human resources, budget, finance or general administration is required.
Hands-on experience with United Nations administrative/financial policies and practices, or similar international organization, is desirable.
Experience in a United Nations shared service center, or similar international organization, for field support, is desirable.
Experience in handling complex organizational issues at the international level is desirable.