Relationship Manager
at | |
Location | Kampala, Uganda |
Date Posted | March 4, 2024 |
Category |
Management
|
Job Type |
FULL_TIME
|
Currency | UGX |
Description
• Develop and implement a sales plan to achieve and exceed scheme sales targets.
• Work in liaison with the branches to understand and sell the right proposition/offering at scheme level.
• Provide daily, weekly, monthly, and quarterly sales performance reports to the Sales Manager detailing the performance progress.
• Support some loan applications from branches that may require exceptional approval for some reasons within acceptable risk margins.
Relationship Management/Customer Service
• Exploit the existing customer relationships to create new profitable business opportunities.
• Maintain a visible and active presence in the assigned entities to support the relationships.
• Conduct regular customer visits in order to build long term relationships and generate call repots.
• Handle customer queries and complaints and resolve them in a timely manner and escalate any unresolved queries in the shortest time possible.
• Technically support branch staff to acquire profitable and quality business from the key entities in the portfolio.
• Foster a team approach by actively building strong work relationships with departments and branch teams.