Regional Relationship Manager

at DFCU Bank Uganda
Location Kampala, Uganda
Date Posted July 31, 2020
Category Management
Currency UGX


Regional Relationship Manager – Business Banking (3 Positions)

JOB PURPOSE: Reporting to the Senior Manager – Commercial, the role holder will manage Business Banking relationships within commercial segments through origination in line with targets and expectations. The Relationship Manager will be responsible for offering the best customer experience to the assigned clientele to ensure retention and grow the existing business through deeper penetration into their existing business requirements.

LOCATION: Gulu, Mbarara, Jinja


Provide superior relationship management by ensuring customer retention, loyalty, preference, and devotion.
To source for new SME relationships that have potential to grow & provide superior returns.
Identify & disseminate information to & from the market/customers and alert management on trends, risks, and opportunities to maximize & sustain revenue.
Promote & maintain the highest standards of customer service in order to maximize the returns from the existing relationships and attract new business from targeted customers.


A University Degree in business related fields.
Certified Credit Analyst.
At least 4 years working experience in banking of which 2 should be in relationship management or sales.
Ability to work under pressure.
An in-depth understanding of all bank products.
Computer knowledge especially spread sheet, word & power point.
Outgoing, self-motivated, assertive, and proactive.
A self-starter who is oriented and able to meet deadlines.
A good team player who is able to work under minimum supervision.
Strong analytical skills.
Ability to manage time and pressure effectively to ensure no loss of efficiency.

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