Regional Ombudsperson, Entebbe

at UNOMS - Office of the United Nations Ombudsman and Mediation Services
Location Kampala, Uganda
Date Posted December 6, 2018
Category Social Services & Nonprofit
Currency UGX


Regional Ombudsperson, Entebbe, Uganda
Organization: UNOMS - Office of the United Nations Ombudsman and Mediation Services
Country: Uganda
City: Kampala, Uganda
Office: UNOMS Kampala, Uganda

Posting Title: Regional Ombudsperson, Entebbe, P5


Department/Office: Office of the United Nations Ombudsman and Mediation Services

Duty Station: ENTEBBE

Posting Period: 15 November 2018 - 29 December 2018

Job Opening Number: 18-Ombudsman-OMBUDSMAN-104862-R-Entebbe (X)

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Organizational Setting and Reporting

This position heads the Regional Ombudsman's Office in Entebbe, which is one of the seven regional branches of the United Nations Office of Ombudsman and Mediation Services (UNOMS).

Under the direction of, and in full consultation with the United Nations Ombudsman and/or Designee, the Regional Ombudsman in Entebbe provides a neutral and impartial informal resolution of work related disputes to staff members in peace-keeping missions and other UN offices assigned to the Branch. The Regional Ombudsman supervises three Conflict Resolution Officers (2 P-4 and 1 P-3) and one Administrative Assistant (FS-5).

The Regional Ombudsman is responsible for the following duties:

Manage and direct the work of the Regional Ombudsman's Office in Entebbe;
Provide impartial, independent and informal conflict resolution services to resolve employment-related concerns for staff members;
Explore with staff members their options and different avenues open to them, taking into account the interests, rights and obligations existing between the Organization and staff members;
Provide counsel and coaching to staff members for handling employment-related situations;
Contact relevant actors in the various UN missions and offices, as an independent neutral, to achieve solutions to work-related problems raised by staff members;
Conduct mediations, under the guidance of the Director of the Mediation Service, as required;

Tags administrative assistant


Demonstrates ability to outline options on how to navigate the handling of a broad range of work-related concerns; shows knowledge of third-party neutral conflict resolution and mediation principles

Demonstrates ability to identify visitors' needs, create a safe and confidential environment, and explore possible options; is able to establish trust and maintain productive partnerships with visitors and stakeholders, respecting the principles of neutrality and confidentiality; is able to negotiate difficult situations taking into account the interests of all sides; shows respect and empathy for individuals; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather.

han personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

Considers all those to whom services are provided to be 'clients' and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions;

drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.Judgement/Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.
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