Project Manager, Sales Operations & Route-to-Consumer

at Fenix International
Location Kampala, Uganda
Date Posted May 16, 2021
Category Management
Currency UGX


Project Manager, Sales Operations & Route-to-Consumer (Contract), Uganda


Undertake a current state assessment of current standard s then run an extensive research and consultation process (internal and external) to define future standards , including strong engagement with countries on assumptions and input into the design
Develop detailed standard operating procedures, policies and standards across all key sales operations areas , including minimum standards, what can vary by market and leading practice. These standards will be across all channels , including B2C (direct agents , stores & tele sales ) & B2B, and they will include:
Lead and opportunity management, including customer targeting, route planning, customer engagement, sales pitch, objection handling, lead follow-up and closing
Recruitment and training, including recruitment strategies, target agent profiles, agent value proposition, agent onboarding, initial training and support and continuous learning
Tools of trade, including field applications, vehicles and other transportation

At least 8-12 years of experience in sales, with a strong understanding of a field-based sales environment in Africa
Preferably at least 2-5 years of experience in sales operations and/or route-to-consumer, having previously performed a similar documentation exercise of core sales areas (i.e. documentation of standards, policies and leading practice)
E xperience in writing policies and procedures , with a preference for specific experience and exposure to process mapping and documentation of business requirements for technical teams
Strong critical thinking, analytical and research skills, to be able to research leading practice and leveraging data and analytics that incorporate into standard practices and defined thresholds, KPIs and targets