Information Management Officer

at Regional Service Centre at Entebbe
Location Kampala, Uganda
Date Posted November 25, 2019
Category Computer & IT
Currency UGX


Information Management Officer, Fs-6, Entebbe, Uganda, Entebbe, Uganda
Organization: Regional Service Centre at Entebbe
Country: Uganda
Field location: Entebbe, Uganda

26 November 2019

Job Opening Number: 19-Information Management Systems-RSCE-125720-R-Entebbe (M)

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Organisational Setting and Reporting

This position is located in United Nations Regional Service Centre, Entebbe within the Systems, Quality Assurance and Performance Reporting Unit and the incumbent will report to the Chief of the Unit.


Within delegated authority, the Information Management Officer (Business Intelligence Reporting Officer) will be responsible for the following duties:

Identify and translate business requirements into system solutions in collaboration with key stakeholders, i.e. RSCE management and its client missions.
Ensure timely delivery of solutions that provide critical business information in the most efficient and effective manner.
Provide timely reporting; identify issues and corrective actions to ensure the attainment of RSCE goals.
Prepare and update working documentation and user manuals and training materials to support all development efforts.
Mentor, assist and leverage other RSCE staff by actively sharing knowledge through presentations, training, coaching and other activities.
Investigate Business Intelligence query objects for end users and troubleshoot Business Intelligence problems.
Create new reports and report templates and modify existing report parameters.
Contribute to the design of reporting interfaces and to information management policies, procedures, to ensure effective data governance.
Contribute to data dictionary, ensure end-users have a consistent and thorough understanding of data related information.
Consult and provide advice to internal stakeholders, i.e. Service Delivery and Service Line Managers regarding reporting frameworks and data requirements, to ensure reporting mechanisms and specifications meet business requirements.


Ability to drive standardization and service delivery by monitoring and reporting performance against targeted service levels.
Shows pride in work and in achievements.
Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns.
Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Speaks and writes clearly and effectively
Listens to others, correctly interprets messages from others and responds appropriately
Asks questions to clarify, and exhibits interest in having two-way communication
Tailors language, tone, style and format to match the audience
Demonstrates openness in sharing information and keeping people informed.

Experience Requirements

A minimum of ten (10) years progressively responsible experience in programme, project management, administration or information technology is required.
Experience in data governance and developing Key Performance Indicator reports is desirable.
Experience in monitoring and reporting on the implementation of projects is desirable.
Experience as (Umoja) SAP Security Liaison Officer is desirable.
Experience in user access provisioning in SAP or similar ERP is desirable.
The minimum years of relevant experience is reduced to five (5) years for candidates who possess a first level university degree.

Education Requirements

A high school diploma or equivalent is required. Technical qualification in Information Technology , Advanced ERP Business Intelligence Report Development or related area is desirable. Certificate or diploma as Umoja Security Liaison Officer, Local Process Expert Certification in Human Resources, Finance and Travel or related area is desirable.
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