|Date Posted||November 7, 2019|
Computer & IT
ICT Intern, Uganda, Kampala, Uganda
Organization: Danish Refugee Council (DRC)
City: Kampala, Uganda
Overall purpose of the role:
The ICT intern will facilitate in the efficient and effective running of the ICT systems of DRC operation. She/he will ensure compliance with the DRC operations Handbook alongside donor policies, procedures, guidelines and rules.
She/he will seek and receive policy guidance/instructions and support from the IT Specialist to identify, investigate, and resolve, follow up problems brought to the helpdesk by users of in some of the following areas: Email, Office applications, presentations, printers and photocopier use.
KEY DUTIES AND RESPONSIBILITIES
Assist in performing hardware and software installation procedures.
Perform software configuration on stand-alone computers and laptops.
Provide support in diagnosing hardware and software issues and troubleshooting activities.
In liaison with Logistics Department carry out asset verification.
Take user support requests and take measures to fulfill requests.
Assist in hardware and software inventory management.
Handle periodic maintenance of hardware and software.
Microsoft Windows 7 and above
Microsoft Office 2016 and above
Good communication and writing skills in English
Excellent interpersonal skills and ability to work with minimum supervision
Computer literate (MS word & excel and other accounting software)