The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location dependent administrative functions to the Centre from its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support.

In addition to these services, the Office of the Director RSCE and support offices through the Deputy Director RSCE provides overall guidance on the operations of the RSCE including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management.

For more information, please visit https://rsce.unmissions.org.

This position is located in the Service Delivery Section for Education Grant, Travel and Claims. The Administrative Officer in the function of Service Line Manager for Claims at this level reports to the Service Delivery Manager.

Responsibilities

Within delegated authority, and on behalf of the Service Line, the Finance Officer

(Service Line Manager) is responsible for the following duties: Establish a strong and effective partnership

Provide inputs in the development of client mission partnership survey questions pertaining to claims functions.
Ensure the quality of the claims processing and approvals and various inputs provided from RSCE meet the satisfaction level of the various client missions.
Ensure that the team members take actions on the client mission survey findings.
Continuously improve service delivery by frequently monitoring performance and achieving targeted performance levels

Ensure that accurate accounting records are maintained by all team members.
Timely review and follow-up regarding the root cause of outstanding reconciling items.
Follow-up with client missions to clarify and clear outstanding items.
Support the development of accounting manual to document policies, procedures, and the use of ERP systems.
Continuously improve process efficiency and drive standardization

Ensure that the enhanced internal controls are implemented by all team members in the Service Line.
Ensure Internal Controls testing is conducted across all Service Lines, and findings reported to Service Delivery Managers and the Director of RSCE.
Facilitate implementation of RSCE internal controls with Service Lines.
Engage and energize the workforce: Build the skills and knowledge for success

Ensure that all team members in the Service Line complete all mandatory and compliance-related trainings (including RSCE induction and client orientation training).
Participate at the review of the scalability model, inclusive of defining role profiles and assist in conducting a gap assessment.
Support the Service Delivery Manager on continuous staff development (through external training, internal knowledge sharing sessions, etc.).
Supervision of the Claims Service Line

Oversees processing and approving of travel expense reports and security reimbursement claims for RSCE client missions.
Manages the Service Line including coordination with all relevant stakeholders such as Finance, Human Resources and Quality Assurance.

Acts as a Approving Officer under Rule 105.6 of Financial Regulations and Rules of the United Nations.
Others

Undertake research and analysis of financial policies and procedures; make recommendations for changes and/or modifications.
Ensure the integrity of financial and management systems and the controls that underpin them.
Provide support with respect to representation of the RSCE in meetings of legislative organs.
Plan, organize, manage, guide, train and supervise the work of the Team assigned. Plan and oversee the management of activities undertaken by the team.
Provide policy guidance to the Service Delivery Manager on conceptual strategy development and management of implementation of overall strategies of RSCE Financial policies and procedures.
Provide substantive input in the preparation of position papers and reports for presentation to intergovernmental bodies such as the Advisory Committee on Administrative and Budget Questions, and other policy-making organs, as appropriate.
Contribute to the reporting to intergovernmental bodies on financial/programme performance or on programmatic/substantive issues, as appropriate, particularly those presented in biannual and/or annual reports.