Finance Officer (Service Line Manager for Claims Unit)

at Regional Service Centre at Entebbe
Location Kampala, Uganda
Date Posted January 15, 2023
Category Accounting & Finance
Currency UGX


Closing date: Thursday, 26 January 2023
Posting Title: FINANCE OFFICER (Service Line Manager for Claims Unit), P4


Department/Office: Regional Service Centre at Entebbe

Duty Station: ENTEBBE

Posting Period: 28 December 2022 - 26 January 2023

Job Opening Number: 22-Finance-RSCE-196322-R-Entebbe (R)

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Organisational Setting and Reporting
The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions.

The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location dependent administrative functions to the Centre from its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support.

In addition to these services, the Office of the Director RSCE and support offices through the Deputy Director RSCE provides overall guidance on the operations of the RSCE including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management.

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This position is located in the Service Delivery Section for Education Grant, Travel and Claims. The Administrative Officer in the function of Service Line Manager for Claims at this level reports to the Service Delivery Manager.


Within delegated authority, and on behalf of the Service Line, the Finance Officer

(Service Line Manager) is responsible for the following duties: Establish a strong and effective partnership

Provide inputs in the development of client mission partnership survey questions pertaining to claims functions.
Ensure the quality of the claims processing and approvals and various inputs provided from RSCE meet the satisfaction level of the various client missions.
Ensure that the team members take actions on the client mission survey findings.
Continuously improve service delivery by frequently monitoring performance and achieving targeted performance levels

Ensure that accurate accounting records are maintained by all team members.
Timely review and follow-up regarding the root cause of outstanding reconciling items.

Follow-up with client missions to clarify and clear outstanding items.

Support the development of accounting manual to document policies, procedures, and the use of ERP systems.
Continuously improve process efficiency and drive standardization

Ensure that the enhanced internal controls are implemented by all team members in the Service Line.
Ensure Internal Controls testing is conducted across all Service Lines, and findings reported to Service Delivery Managers and the Director of RSCE.
Facilitate implementation of RSCE internal controls with Service Lines.
Engage and energize the workforce: Build the skills and knowledge for success

Ensure that all team members in the Service Line complete all mandatory and compliance-related trainings (including RSCE induction and client orientation training).
Participate at the review of the scalability model, inclusive of defining role profiles and assist in conducting a gap assessment.
Support the Service Delivery Manager on continuous staff development (through external training, internal knowledge sharing sessions, etc.).
Supervision of the Claims Service Line

Oversees processing and approving of travel expense reports and security reimbursement claims for RSCE client missions.
Manages the Service Line including coordination with all relevant stakeholders such as Finance, Human Resources and Quality Assurance.
Acts as a Approving Officer under Rule 105.6 of Financial Regulations and Rules of the United Nations.

Undertake research and analysis of financial policies and procedures; make recommendations for changes and/or modifications.
Ensure the integrity of financial and management systems and the controls that underpin them.
Provide support with respect to representation of the RSCE in meetings of legislative organs.
Plan, organize, manage, guide, train and supervise the work of the Team assigned. Plan and oversee the management of activities undertaken by the team.
Provide policy guidance to the Service Delivery Manager on conceptual strategy development and management of implementation of overall strategies of RSCE Financial policies and procedures.
Provide substantive input in the preparation of position papers and reports for presentation to intergovernmental bodies such as the Advisory Committee on Administrative and Budget Questions, and other policy-making organs, as appropriate.
Contribute to the reporting to intergovernmental bodies on financial/programme performance or on programmatic/substantive issues, as appropriate, particularly those presented in biannual and/or annual reports.
Ensure that the outputs produced by the Team maintain high-quality standards; that reports are clear, objective based on comprehensive data. Ensure that all outputs produced by the team meet required standards before completion to ensure they comply with the relevant mandates.
Prepare inputs for the work programme of the Service Line, determining priorities, and allocating resources for the completion of outputs and their timely delivery.
Foster teamwork and communication among staff in the team.
Perform all other related duties as required.

Knowledge of accounting principles, procedures and standards. Ability to apply conceptual, analytical and evaluative skills in accounting operations. Ability to conduct independent research and analysis, identify issues, formulate options and make conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.


Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.


Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.