Field Support Assistant

at NIRA
Location Kampala, Uganda
Date Posted February 29, 2024
Category Management
Job Type FULL_TIME
Currency UGX

Description

Key Duties and Responsibilities
• Assists in implementing and enforcing comprehensive maintenance procedures for NIRA
technology equipment and servers.
• Assist in carrying out data backup and recovery following the data backup policy.
• Assists in performing tests and evaluations regularly to ensure data security, privacy and
integrity.
• Assists in monitoring field server performance, implementing changes and apply new
patches and versions when required.
• Assist in devising and implementing processes for resolving faults and data loss and
writing disaster recovery plans.
• Participate in data migration and data archiving activities.
• Assists in monitoring field server performances and data usage and space and support
backup and recovery procedures.
• Assist in creating and managing field server reports, visualizations, and dashboards.
• Assist in supporting processes for optimizing and enhancing server security.
• Assists in repairing, maintaining and checking the machines, tools and equipment.
• Assists in documenting failures, corrective actions, and service performance of servers
and setup and/or down times.
• Ensuring that data protection and privacy in accordance with the Data Protection and
Privacy Act 2019 is embedded.
• Perform any other related duties as may be assigned by the Manager Information
Systems
Qualifications / Education
• Minimum of a bachelor’s degree with Honors in computer science, Information
Technology, Information Systems, and any other related field
• Excellent technical skills in a range of programming languages.
• Hands-on experience with server standards and end user applications
• Excellent knowledge of data backup