March 29, 2023

Reporting to the Senior Software Developer, you will be the lead on Dynamics 365 CRM and its development be responsible for the design, implementation, automation, administration, and ongoing improvements of by evaluating current practices, designing modifications and working with business stakeholders. Recommending controls by identifying problems; writing improved procedures.

Location: Toronto, Hybrid Role

Reports to: Senior Systems Analyst

How you will make an impact

Primary subject matter expert and provide technical knowledge for facilitating business transformation projects and integrations with 3rd party systems.
Develop creative solutions to solve complex business requirements and streamline/automate business processes.
Identify current and future business requirements through discussions with stakeholders.
Reviews and analyzes existing and new tools and determines an effective solution for business needs.
Manage security configurations and ensure the effectiveness and security of Dynamics apps.
Administer the implementation of D365 CRM solutions
Ensures the accuracy of data entering the system
Meets with management when they wish to discuss changes to the system, representing users' interests within the company and the system's integrity.
Frequent checks on workflows and integrations to ensure that all processes are working
Troubleshoot problems reported by the users and fix bugs promptly, and conduct quality assurance
Integrates D365 applications with external data sources, 3rd party and custom
Develop documentation for applications/projects, including details for customizations, data migration, and system integrations
Develop PowerApps, custom forms, and Power Automate flows.
Develop and update PowerBI reports for department stakeholders
Ongoing administration, support, and training to support adoption and familiarity.
You're perfect for this role if you:

Must have a minimum of 3+ years of experience with D365 CRM
Strong to Expert level experience Implementing and customizing D365
Thrive in a fast-paced environment of constant change and wear multiple hats to suit
Strong understanding of D365 security and governance best practices
Recognize and overcome over-analysis paralysis to appropriately scope and complete work.
Have an owner mentality and will take ownership for the evolution and future of the CRM.
Are someone that knows the technical "rules" and knows when to bend them.
Ability to learn and implement on the fly/ turn on a dime without relying on strict corporate direction or "traditional process"
No matter your seniority or title, you're always willing to do the right thing and help the team. We all roll up our sleeves and dig into work to deliver the best results.
Are equal parts analyst and artist, and you live to concoct brilliant solutions
Are a creative thinker who can look beyond the traditional approaches to find unique opportunities to solve big problems.
Have dabbled in or applied some JavaScript to a D365/CRM solution.
Are exceptional at processing large amounts of documentation and research into concise, insightful, and actionable strategies.
You are genuinely kind and caring, and you prefer working with nice people. And you have an amazing work ethic to boot!

Nice-to-have

Microsoft Power Platform Development & MS Power apps
Experience with web portal development (HTML5, CSS, JS)
Experience with SharePoint configuration
Microsoft SQL Server
C# Programming
Teams Configuration
LinkedIn Integration for CRM