Customer Experience Business Strategy Manager

at Fenix International
Location Kampala, Uganda
Date Posted June 8, 2021
Category Management
Currency UGX


Customer Experience Business Strategy Manager, Kampala, Uganda

Key Responsibilities:

Business intelligence, reporting & data visualization for Customer Service and the Customer Journey  
Management of processes, systems and standards for customer experience reporting and analytics and alignment with data sources across  EEA  
Training & capacity development  
Strategic planning and budgeting related to Customer Experience  
Project related analytics and performance insights  

Bachelor's degree  
3+ years of relevant experience in Customer Service, last-mile service delivery or financial services in emerging markets  
2+  years e xperience  with data analytics and visualization tools ( e.g.  Tableau, SQL, STATA, D3,  ggplot )  
Excitement about EEA 's mission and a deep desire to make an impact on off-grid and financially underserved customers in sub-Saharan Africa  
Ability to synthesize complex information from different sources and to distinguish important information from details.  

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