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Customer Credit Data Analyst

at Fenix International Inc.
Location Kampala, Uganda
Date Posted April 27, 2019
Category Customer Service
Currency UGX


Customer Credit Data Analyst

About Fenix

Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. To date, Fenix has sold over 400,000 Solar Home Systems in Uganda and Zambia, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2 million people.

In early 2018, Fenix joined forces with ENGIE, one of the world's largest energy companies and a leader in the move to renewable, decentralised and digital energy. This has allowed Fenix to make significant commercial investments to accelerate the path to our mission, via new markets - Benin, Côte d’Ivoire, Nigeria - and innovative products. Together, Fenix and ENGIE are making universal access to modern energy a reality.

Job Overview

This is an incredible opportunity for a talented individual to join a high performing team who is passionate about pioneering expanded financial services to off-grid customers at the base of the pyramid. Key responsibilities will include helping draw powerful insights for action from our unique, extensive, and rich dataset of customers and driving improvements in our approach to data gathering, analytics, and presentation. Your data insight will make a meaningful impact by enabling Fenix to continuously innovate on how we support our customers in their repayment journey.

Key Responsibilities

Support Fenix’s mission to empower our customers with inclusive life changing products by bringing data driven insights that shape our consumer finance strategy
Use our unique data set as well as insights derived from the field to refine and iterate on our customer retention strategy, to improve payment velocity, repayment rates and repeat sales
Conduct rigorous and nimble analysis using Fenix data on customer payments, communications records, and other data sources to:
Summarize loan portfolio performance and create informative reports for audiences including but not limited to the Fenix leadership team, Fenix Board and Investors
Identify areas for operational improvements
Evaluate the results from tests, pilots, and experiments
Design and own interactive dashboards that summarize portfolio repayment and data trends
Identify local context which might impact customer repayment as we move into new markets
Support with ad-hoc data requests and reporting of Fenix’s loan portfolio from Fenix leadership, board and investors
Support the refinement of underwriting and credit policies that maximize customer lifetime value while appropriately balancing risk and maintaining Fenix's inclusive approach.
Support in the development of cutting edge metrics and analyses to evaluate customer repayment behavior of PAYGO Solar.


Proficiency with a statistical analysis program (e.g. R, STATA)
Ability to query databases using MySQL
Education and/or work experience in East Africa
Leadership and project management experience: we are looking for entrepreneurial candidates who have started or contributed significantly to a particular project, team, or new company and we especially value candidates who have seen projects through from start to

Experience Requirements

Experience with data visualization tools (e.g. Tableau, D3, ggplot)
Outstanding written and verbal communications skills (English)
Ability and drive to work independently
Thrives on teamwork
Endless curiosity
Commitment to live and work with Fenix in East Africa for at least 2 years
1 or 2 years experience or education in statistics, financial analysis, etc, particularly in microfinance or behavioral economics

Education Requirements

Bachelor’s degree